The following is a description of how to set up the role-play.
Students should keep in mind that this can be resolved, but they have to stay calm while addressing the boss with a legitimate concern.
Although it is not right for a boss to be abusive to an employee, it does happen. This does not mean the boss should be abusive or humiliate them in front of co-workers. Which job would you like me to do first?" ROLE-PLAY 2 When people make mistakes on the job, they can get chewed out by the boss. I thought you wanted me to this other job first. Self-Instruction/talk examples "OK, easy does it." "Be calm." "Relax." "She has changed her mind." "She forgot about the first job." "Talk to her and find out what she wants." "Don't worry about making her look bad, she will be glad that you were able to address both jobs." Assertive statement "Boss, I am confused by your instructions. For Topic 5, the worker can approach the boss and assertively talk to her. Boss: "George, how come you're not cleaning the windows in the entry-way?" Worker: "I thought you wanted me to mop." Boss: "I don't care what you think, just clean the windows!" For Topic 4, this is a good spot to work on the coping statements to keep calm. Sample dialog Worker: "Hey Boss." Boss: "Hey George, go mop in department 5." Worker: "Sure thing Boss." A few minutes later boss approaches George mopping in department 5. The boss should then come back and tell the worker to go do another job (i.e., wash the windows) in a tone of voice that suggests he is annoyed with the worker. The boss is going to tell the person to do a job (i.e., mop). One person will play the boss and the other person will play the employee. ROLE-PLAY 1 A common situation that gets people upset is when a boss gives unrealistic or confusing instructions. USE THE STUDENT'S EXPERIENCE AND LEARNING STYLE FOR THE ANGER MANAGEMENT TRAINING. When you are working on Topic 5 it is a good idea to review Topic 4 and have the students make some coping statements prior to making the assertive message. There are examples of coping statements (Topic 4) and assertive statements (Topic 5) that can be used during the role-play. These are a few examples of situations that people encounter at work that make them angry. ROLE-PLAYS ANGER MANAGEMENT Topics 4 and 5
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